Terms & Conditions
Please read these carefully
1. Welcome & Orders
Welcome to Cool Cat Plush Toys based in regional NSW. By using our site and buying our toys, you agree to these rules. A contract forms once we send your order confirmation email. Prices are in AUD and include GST. While we try to keep the site running smoothly, we cannot guarantee it will be available or error-free at all times.
2. Payment Details
All transactions are processed in Australian Dollars. We accept various secure payment methods, and your order will be shipped once payment clears. If an item is out of stock, we will let you know quickly. Please note that this page does not constitute legal advice, so feel free to email us if you have any specific questions.
3. Aussie Shipping
We ship Australia-wide from our NSW hub. Delivery timeframes are estimates only; please be patient with regional delays. We are not responsible for lost parcels or carrier delays once shipped, but we will help you track them. If we need to update these terms, we will post the changes here, so keep an eye out for updates on our latest policies.
4. Returns Policy
If a toy arrives damaged or faulty, contact us within 14 days for a refund or swap. For a change of mind, items must be unopened and sent back at your expense. Safety is vital; our toys are for children but require adult supervision as some parts might be choking hazards. Your privacy matters, and we handle your data per our separate Privacy Policy.
5. Legal & Contact
We are not liable for any indirect losses or damages linked to your use of our site or products. For any concerns, reach out to our team via email. By shopping with us, you acknowledge you have read and understood these friendly terms. We love our community and are always here to help ensure your plush adventure is a happy and safe one.